Troubleshoot – Forcing Lync 2013 client to download address book

To forcing the Lync client to download the address book Please do the following

  • Log off of the Lync client and delete the profile from: %userprofile%\appdata\Local\Microsoft\Office\15.0\Lync
  • Execute the following command in the command prompt using administrative account to add the registry that forces the Lync client to immediately download the address book: reg add HKLM\Software\Policies\Microsoft\Office\15.0\Lync /v GalDownloadInitialDelay /t REG_DWORD /d 0 /fTroubleshoot-Forcing-Lync-2013-client-to-download-address-book
  • And then re open the lync software, now you will be able to search people in address book.

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